You never know when you have to make or take an emergency call. Sometimes people overseas will call you about an emergency. Do you know how to reassure them and calm them down? Can you give clear instructions? Or perhaps you need to make a 911 call or take over such a call. This girl had no choice. Her dad made the call while having a heart attack and she took over. Click and listen to the conversation.
In pairs, take dictation of the six-minute conversation. When complete, make copies.
Then practise the conversation together, before trying it out with other partners.
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